Reference

How fa9999 Handles Your Personal Information

Your privacy matters to how we run this platform. This policy sets out what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our lobby — and what your rights are over that data.

Account Data ProtectionLocal Payment PrivacyYour Rights, Clearly StatedJurisdiction-Dependent Access

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about what data we hold, want to request a correction, or need to understand how your account information is used, our support team handles privacy queries directly. Response times depend on query volume, but we aim to confirm receipt quickly and resolve data requests within the window your local law requires. Reach us through any of the channels below.

Live Chat Open the chat icon from any page in the lobby. Our team handles account and data queries through the same channel — no separate privacy form needed.

Email Support Send your query to our support address listed in your account settings. For data requests, include your registered number so we can locate your record.

Account Help Centre The Help section in your account dashboard has a dedicated data and privacy category with step-by-step paths for common requests like data access and deletion.

What We Collect and Why We Collect It

fa9999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit at registration — name, contact information, and any identity documents required for wallet verification. When you deposit via bKash, Nagad, or Rocket, the transaction reference and amount are logged to your account wallet; we do

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not store your mobile banking PIN or full wallet credentials. We also collect session data — device type, browser, and IP address — to maintain account security and detect unusual access. Cookies track your lobby preferences so the pages you return to load in the right
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state. We do not sell your data to third parties. Retention periods depend on legal requirements in your eligible region, and data held solely for account maintenance is deleted when you close your account and any mandatory holding period has passed. If you believe we hold
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data we should not, you can request a review through our support channel at any time. Availability of all services, including data-rights processes, depends on your local law and eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply standard security measures across the platform to keep your account data safe. Encryption covers data in transit and at rest. Account access requires the OTP sent to your registered mobile number, which means no one can log in without your device. Here is how each core area of data handling works in practice.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions in your browser settings at any time.

Account Security

Every login triggers an OTP to your registered number. If you notice a login you don't recognise, contact support immediately so we can review the session log and act.

Data Retention

We hold account data for as long as your account is active and for any period required by applicable law after closure. Data no longer needed is deleted on schedule.

Your Rights and Requests

You can request access to your data, ask for corrections, or request deletion through our Help Centre or via live chat. We process requests within the timeframe local law requires.

Common Questions About Your Privacy at fa9999

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach us through live chat or the Help Centre in your account.

We collect your name, contact details, and any ID needed for wallet verification. Device and session data is also logged for account security purposes.

We do not sell your data. Data may be shared only where required by law or with payment processors like bKash, Nagad, and Rocket to complete your transactions.

Go to the Help Centre in your account dashboard, open the privacy category, and submit a data access request. You can also send it via live chat or support email.

Yes. Submit a deletion request through the Help Centre or live chat. We will delete data we are not legally required to retain once your account closure is confirmed.

Retention after closure depends on applicable legal requirements in your eligible region. Data held only for account maintenance is removed once that period ends.

Only transaction references and amounts are stored against your account. Your bKash, Nagad, or Rocket credentials and PINs are never held on our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfobKash MobilePay

How fa9999 Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Account Data

Cookies and Session Data

Account Security

Data Retention

Your Rights and Requests

Common Questions About Your Privacy at fa9999

01 What personal information does fa9999 collect when I register?

02 Does fa9999 share my data with third parties?

03 How do I request a copy of the data fa9999 holds on me?

04 Can I ask fa9999 to delete my account data?

05 How long does fa9999 keep my data after I close my account?

06 Is my bKash or Nagad payment data stored securely?

Privacy Policy

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